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Tl Posts:

Posted - 5/20/2005 2:40:01 PM  Show Profile  Email Poster  Edit Message
This week I purchased a Diamond SupraExpress 56e Pro, and when I unpacked it, I noticed that it was manufactured for European use (It has the CE stamp instead of the FCC one).
Odd thing is, when I attach the modem to the phone jack (I've tried every jack in the house, and multiple cords), ALL of my phones will not get a dialtone, including the modem. This happens to every phone connection regardless of whether the modem is connected via serial cable or not, and whether it is powered on or not, just the phone jack connected. No dialtone with no other phones, etc. plugged in anywhere in the house as well. Modem diagnostics run fine however.
Could this be some weird firmware problem due to it being for European use, or just I just recieve a fried modem?
Any input would be appreciated.
Tl Posts:

Posted - 6/4/2005 12:31:12 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Sorry for delay - I missed your post -
It sounds like the modem is DOA (Defective) -
Make sure you try it with a line cord that has only 2 wires connected to the plugs on each end; and/or try the modem connected directly to your demarc are about the only other things I could suggest -

The European 'design' shouldn't affect the basic line/cord interface.

Aloha! Richard.

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